FAQ

About Glowforge

The Glowforge 3D laser printer creates beautiful things at the push of a button. You can see what it does in this video: https://www.youtube.com/watch?v=ysCaqh38JVQ.

You can make an endless variety of useful, beautiful, and practical things from a bunch of different materials like wood, leather, felt, fabric, acrylic, paper, and more. See what amazing things other Glowforge owners are making over on Instagram, #glowforge.

We will send you major updates via email, but these happen only occasionally when we have major news. We update the Glowforge Owners Forum regularly, though, and you can have more frequent announcements emailed to you.

First, you need to set up your owner account and log in. You’ll know the signin worked if you go to glowforge.com and see your email in the top-right hand corner.

Once you’re signed in, just follow these steps:

  1. Go to community.glowforge.com
  2. Go to the Announcements section
  3. Click the circle in the top-right and select “Watching First Post” to have new activity emailed to you.

Glowforge uses subtractive manufacturing while traditional 3D printers use additive manufacturing. A 3D printer builds up material, like plastic filament, layer by layer. With Glowforge, you’ll put a piece of material like leather, wood, or acrylic in the machine and it carves out your product using laser light. The technical name for the category of tools that includes Glowforge is a CNC laser cutter engraver, but that’s a mouthful, so we call it a 3D laser printer.

You can use your Glowforge from your Mac, PC, tablet, and more, using our simple, powerful, and free web interface. You’ll just need an up-to-date version of Google Chrome, Firefox, Apple Safari, or Microsoft Edge.

You can design with any software that saves a PDF, including dozens choices like Adobe Illustrator, Inkscape, CorelDraw, Adobe Photoshop, GIMP, Autodesk 360, and Sketchup. Glowforge can print JPG, PNG, SVG, PDF, and other file formats. To print a file, just drag-and-drop it directly on our app, and then adjust the preview to your liking.

To create an account and set up your Glowforge:

  1. Go to glowforge.com/setup
  2. Follow the prompts there to create your very own Glowforge account
  3. Go to setup.glowforge.com to begin the setup process

Once you’ve created an account, make sure you take a look at most recent version of the Glowforge manual at https://glowforge.com/manual and Learn by Doing tutorial to get you started. If you run into any trouble, take a look at the Support area of the App as well as Troubleshooting for the most common problems.

Finally, our Glowforge Community has created a wealth of tutorials to get you started using your Glowforge right away. You can find these in the Tips & Tricks section of the community forum.

Your Glowforge is an ideal tool for fostering creativity and design at a young age. There’s nothing more rewarding than making toys instead of buying them. Adult supervision is required for those under age 18.

Our full production videos are made by Mikhail Productions in Los Angeles. You can see more of their amazing work at mikhailproductions.com. Tell George that Glowforge sent you!

Most of our other marketing content is made in-house by our talented team of designers.

Yes! You can schedule a virtual demo with one of our Glowforge Education experts when it’s convenient for you. Have a 1-on-1, personal demo or invite fellow teachers and co-workers to see what Glowforge is all about. Schedule your time here.

Every Glowforge unit is manufactured by Flex, one of the best-respected manufacturers in the world, in a facility used for producing Fortune-500 consumer electronics products. They are designed in Seattle and parts are sourced from around the world. Some units are assembled at Flex’s U.S. facility and some are produced at their facility in Mexico.

Glowforge is incredibly easy to use. Most of our customers tell us it takes them less than 30 minutes to get their printer out of the box, plug it in, set it up, AND finish their first print!

The web interface, point-and-click software, and simple hardware (just one button!) combine to make it both simple and easy to use.

Your Glowforge comes with a detailed manual to help you learn to use it easily and quickly. We also have many resources to help: our community forum answers most questions within hours, our detailed learning information at glowforge.com/support answers the most frequently asked questions, and we’re always here to help if you have a question.

We’ve seen incredible creativity from people ranging from preschool students to great-grandparents. We have no doubt you’ll be able to create amazing things!

Yes, we are! Please visit us at glowforge.com/careers where you can see the positions we have open. That’s also the place you can submit your resume and cover letter. We also welcome submissions of resumes for roles we haven’t posted – even if we’re not looking for the role right now, we’ll keep it in case something opens up.

Yes! The fastest way to request a quote before purchasing your Glowforge is to complete this form. Once done, a member of our Sales team will reach out with your completed quote.

Already purchased? Please email [email protected] and we’ll be happy to provide an invoice.

  1. We’d be happy to help you use a purchase order to help your school in the United States buy a Glowforge. We can accept POs for Glowforge Plus and Glowforge Pro units and the Air Filter. We’re also happy to accept Purchase Orders for Proofgrade™️️ material orders over $2,000. We cannot accept POs for the Glowforge Basic.
  2. You can email requests to [email protected] and include the following information:
    AP Contact email
    Attach Tax exempt certificate
    Attach Quote
    Attach purchase order
  3. You can download a copy of our W-9 form here.
  4. You can request a quote here.

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